# Calendly

> You connect your Calendly account to the workspace, and the voice agent books on your event types during calls.

Page: https://supportfast.ai/en/guide/calendars/calendly/ · Section: Calendars · Updated on 30 October 2026

> **Before you start**
>
> - A Calendly account on a [paid plan](https://calendly.com/pricing) with active event types, and the “Calendar booking” feature in your plan.

## Connect Calendly

1. **Open Integrations**
   Go to Workspace › Integrations. In the “Calendars” panel, on the “Calendly” row, press Connect. A Calendly window opens.

2. **Authorize access**
   Sign in to Calendly and allow access. SupportFast asks to read your account, event types and availability, and to create appointments.

3. **Wait for the confirmation**
   The window closes on its own and “Calendly connected” appears.

4. **Check the event types**
   On the “Calendly” row, press Configure. In the “Synced Calendars” panel you find a card for each active event type of your Calendly user.

5. **Give the event types to the voice agent**
   Choose which event types the agent can book: see [In-call actions: appointments](https://supportfast.ai/en/guide/voice-agent/appointments.md).

> **Result**
>
> The “Calendly” row is “Active”. The voice agent knows your event types and can book them during calls.

## How to check

1. On the Calendly page in SupportFast, press Test Connection: “Connection successful” should appear.
2. Make a [test call](https://supportfast.ai/en/guide/voice-agent/test.md) to the voice agent and ask for an appointment.
3. Check on Calendly that the booking is there, and in the call that the result is “Appointment booked”.

## The Calendly page

At the top you find the status, the Test Connection button and the ⋮ “Calendar actions” menu, with Reconnect and Delete integration. The “Synced Calendars” panel with the event types is explained in [Event types](https://supportfast.ai/en/guide/calendars/overview.md#event-types).

On Calendly, the phone number is a question like any other: if you ask for it in the event type, the agent asks the customer for it during the call.

![Calendly Synced Calendars panel with the event types First visit (30 minutes) and Check-up (15 minutes), hours Monday to Friday 9:00–17:00, and the required Name and Email fields.](https://supportfast.ai/_astro/06-calendly-sincronizzati.DXK55ri4.webp)

_Calendly event types arrive with their duration, hours and booking fields already set._

## Notices you may see

| Notice | What it means | What to do |
| --- | --- | --- |
| The yellow notice about Calendly's free plan | With Calendly's free plan, the agent sees availability but can't book. | Upgrade to a paid Calendly plan, then press Sync now in the “Synced Calendars” panel. Test Connection tests the connection, but doesn't update the plan. |
| “Access expired”, with the status “Reconnect” | Calendly no longer recognizes the authorization. | ⋮ menu › Reconnect, then authorize again. |

## Disconnecting Calendly

From the ⋮ menu, choose Delete integration and confirm: SupportFast loses access to your Calendly account. What happens to agents and to appointments already booked is in [Disconnecting a calendar](https://supportfast.ai/en/guide/calendars/overview.md#disconnecting-a-calendar).

## Frequently asked questions

**Calendly is connected, but the agent doesn't book.**

In the voice agent's “In-call” step, check that the event type is in the list and that the Enable booking switch is on: see [In-call actions: appointments](https://supportfast.ai/en/guide/voice-agent/appointments.md). If the Calendly page shows the notice about the free plan, the agent can't book: upgrade to a paid plan and press Sync now.

**An authorization error appears while connecting.**

For example “Calendly did not authorize access” or “The authorization session expired: try again”. Press Connect again, allow all the requested items and complete the sign-in without interruptions.

## See also

- [Appointments: how they work](https://supportfast.ai/en/guide/calendars/overview.md): Event types and limits common to all calendars.

- [Cal.com](https://supportfast.ai/en/guide/calendars/calcom.md): The alternative that uses an API key.

- [Google Calendar](https://supportfast.ai/en/guide/calendars/google-calendar.md): Event types created in SupportFast.

- [In-call actions: appointments](https://supportfast.ai/en/guide/voice-agent/appointments.md): The voice agent's “In-call” step.