Welcome to the introductory guide to Supportfast, the platform that allows you to create, customize, and integrate conversational AI Agents to support customers, automate processes, and enhance your company’s knowledge base.
This documentation will guide you step-by-step through the setup of your first chatbot, explaining how the platform works, which tools are available, and how to make the most of them to achieve real, measurable results.
Supportfast is a cloud-based web application designed for businesses, professionals, and customer service teams to build intelligent chatbots powered by generative Artificial Intelligence. Unlike traditional chatbots, the agents built with Supportfast don’t just answer predefined questions: they understand context, interact using natural language, and can perform real operations such as sending data, collecting information, or integrating with external systems.
To start using the platform, you need to:
Once registration is complete, you’ll have access to the control panel and can immediately begin creating your first AI Agent.
Supportfast is designed to provide all the tools you need to create, manage, and evolve conversational AI agents — even without technical skills. Below are some of the platform’s main features:
A Supportfast Chatbot is much more than a simple auto-responder. It’s a conversational AI Agent designed to understand natural language, adapt to the context of a conversation, and autonomously carry out practical tasks.
It can be used to provide 24/7 customer support, manage a corporate knowledge base, collect information from potential clients, assist internal teams, or serve as an operational virtual assistant for any type of business activity.
The real difference compared to traditional chatbots lies in its level of intelligence and flexibility. A classic chatbot relies on predefined questions and answers. A Supportfast AI agent, on the other hand, reasons, selects the most relevant information, and decides whether to activate an operational tool (Tool), consult the knowledge base, or involve a human agent when needed.
Each Supportfast agent is built from three fundamental components:
Another strong point is the automatic multilingual management. There’s no need to configure different languages: the chatbot recognizes the language used by the user and replies accordingly, always following the same conversational logic.
In short, a Supportfast chatbot is a customizable, intelligent, and action-oriented AI agent that can adapt to different use cases and business contexts, improving user experience and optimizing workflows.
Whether you’re looking to automate customer support, assist your team, or offer users a smart point of contact, Supportfast provides you with a powerful, flexible, and easy-to-use tool.
