# Legal documents

> SupportFast's terms of service, privacy notice, data processing agreement and other documents, with the link to read each one.

Page: https://supportfast.ai/en/guide/help/legal-documents/ · Section: Legal · Updated on 30 October 2026

SupportFast is software by Stepcode SRL. The legal documents are published on the [supportfast.ai](https://supportfast.ai/en/home/) website: here you find what each one is for. The full, up-to-date texts are the ones on the website.

## The contract

- [Terms of Service](https://supportfast.ai/en/terms-of-service/): The contract between Stepcode SRL and whoever buys a SupportFast subscription: the rights, obligations and liabilities of both parties.

## Privacy and personal data

- [Privacy Policy](https://supportfast.ai/en/privacy-policy/): How Stepcode SRL collects, uses, stores and protects personal data, under Articles 13 and 14 of the GDPR.

- [Data Processing Agreement (DPA)](https://supportfast.ai/en/dpa/): Your business is the data controller and Stepcode SRL is the data processor, under Article 28 of the GDPR. It is Annex A to the General Terms of Service.

- [Sub-processors](https://supportfast.ai/en/sub-processors/): The providers that process personal data on behalf of Stepcode SRL, with purposes, data location and the legal bases for transfers outside the EU.

- [Cookie Policy](https://supportfast.ai/en/cookie-policy/): The cookies and similar tools on supportfast.ai and app.supportfast.ai: what they are for, how to manage them and how to withdraw consent.

## Your customers' data

How SupportFast processes conversations, contacts and calls on your behalf, and how to handle consent and deletions, is explained in [Privacy and security](https://supportfast.ai/en/guide/help/privacy-security.md).

For privacy questions, or to exercise your rights, write to [info@supportfast.ai](mailto:info@supportfast.ai).

## See also

- [Privacy and security](https://supportfast.ai/en/guide/help/privacy-security.md): Secure access, data processed on your behalf, consent and deletions.

- [Subscription and payments](https://supportfast.ai/en/guide/account/subscription.md): Plan, monthly usage and payments.

- [Support and contacts](https://supportfast.ai/en/guide/help/support.md): The guide first, then email, or a call with the team.