# Support and contacts

> How to ask for help and who to ask: the guide first, then email, or a call with the team.

Page: https://supportfast.ai/en/guide/help/support/ · Section: Resources · Updated on 30 October 2026

## 1. Search the guide

Press `Ctrl` + `K` (on a Mac, `⌘` + `K`) and type a word from the message you see, for example “limit”. If something isn't working, start from the [Where to start](https://supportfast.ai/en/guide/help/troubleshooting.md) page; for the most common questions, read the [Frequently asked questions](https://supportfast.ai/en/guide/help/faq.md).

## 2. Email us

Write to [info@supportfast.ai](mailto:info@supportfast.ai). Use your account's email address: that way we find your account right away.

- **For a problem**, follow [How to report a problem](https://supportfast.ai/en/guide/help/report-a-problem.md): what to write, a template to copy and what never to send.
- **For a payment**, include the account owner's email and the date of the charge. If you still pay with PayPal, also write to us to change plan or cancel: there is no payment portal for you.
- **To change the account owner's email**, write to us from the current address.
- **To get more concurrent calls** than your plan includes, write to us: the “Extra concurrent call” is activated on request. Alternatively, you can move to a plan that includes more: see [Callers hear a busy tone](https://supportfast.ai/en/guide/help/phone-issues.md#callers-hear-a-busy-tone).
- **For privacy**, or to exercise your data rights, write to the same address. See [Privacy and security](https://supportfast.ai/en/guide/help/privacy-security.md).

Response times depend on your plan. You find them under “Email support” in the plan cards, in Account › Plans, and on the [pricing page](https://supportfast.ai/en/price/).

To suggest an idea, and vote on other customers' ideas, use the [public roadmap](https://supportfast.productlift.dev/).

If you use SupportFast from a reseller's portal, under the reseller's brand, ask the reseller for help. The differences on the portal are in [What's different on the portal compared with this guide](https://supportfast.ai/en/guide/white-label/client-portal.md#whats-different-on-the-portal-compared-with-this-guide).

## 3. Book a call with the team

If you want to go through SupportFast together with our team, [book a free 30-minute call](https://calendly.com/supportfast/supportfast-ai-call). You pick the day and time in the calendar.

During the call you look at the console with us and ask your questions. For a technical problem, though, email us instead: with the details in writing, we solve it faster.

## See also

- [Glossary](https://supportfast.ai/en/guide/help/glossary.md): The console's terms, in alphabetical order.

- [Frequently asked questions](https://supportfast.ai/en/guide/help/faq.md): Short answers to the most common questions.

- [The console at a glance](https://supportfast.ai/en/guide/getting-started/console.md): Sidebar, search and main commands.