# Welcome to SupportFast > Set up your AI agents and put them to work: they answer your customers in chat and on the phone, at any hour, and hand the conversation to someone on your team when needed. Page: https://supportfast.ai/en/guide/ · Section: Getting started · Updated on 30 October 2026 This guide takes you from your first agent online to every feature of the console: channels, phone, contacts, campaigns, automations, team and subscription. If you're short on time, start from [Your first chat agent](https://supportfast.ai/en/guide/getting-started/first-chat-agent.md): with about 20 minutes of work, plus the time training takes, you have an agent that answers on your website. The console, the web application where you set everything up, opens at [app.supportfast.ai](https://app.supportfast.ai). It is organized in three levels: account, workspaces and elements. We explain them in [How SupportFast works](https://supportfast.ai/en/guide/getting-started/how-it-works.md). ## The documentation Each area of the console has its own section, with the pages you'll need most. What your plan includes is in [Plans, quotas and usage](https://supportfast.ai/en/guide/account/plans-and-usage.md); your team with roles and permissions is in [Team, roles and permissions](https://supportfast.ai/en/guide/account/team.md); payments and this month's usage are in [Subscription and payments](https://supportfast.ai/en/guide/account/subscription.md). - [Chat agent](https://supportfast.ai/en/guide/chat-agent/overview.md): Answers in writing on your website, WhatsApp, Instagram and Messenger, and learns from your website, documents and FAQs. - [Voice agent](https://supportfast.ai/en/guide/voice-agent/overview.md): Answers the phone day and night, books appointments and transfers the call to the right teammate. On the plans that include it, it makes calls for you. - [Telephony](https://supportfast.ai/en/guide/telephony/overview.md): The agent's number: a platform number or your PBX with a SIP line. With call forwarding, the number you already use sends its calls to the agent's number. - [WhatsApp and social media](https://supportfast.ai/en/guide/integrations/overview.md): WhatsApp, Instagram and Messenger connected to the workspace, with WhatsApp templates. - [Website](https://supportfast.ai/en/guide/website/install-widget.md): The chat widget on your website, including WordPress and Shopify. - [Conversations](https://supportfast.ai/en/guide/conversations/inbox.md): Every agent's chats, from all channels. Step in yourself with live chat when needed. - [Contacts](https://supportfast.ai/en/guide/contacts/overview.md): Your customer contact book, built automatically, with lists and import from Excel or CSV. - [Campaigns](https://supportfast.ai/en/guide/campaigns/overview.md): WhatsApp messages or calls to a list of contacts, on the days and at the times you choose. - [Automations](https://supportfast.ai/en/guide/automations/overview.md): Flows that start by themselves after an event: a message, an email, a call. - [Calendars](https://supportfast.ai/en/guide/calendars/overview.md): Google Calendar, Calendly and Cal.com: the voice agent books appointments during the call. - [Workspace](https://supportfast.ai/en/guide/workspace/overview.md): The workspaces where you organize your work, with the languages, opening hours and settings shared by their agents. - [White Label](https://supportfast.ai/en/guide/white-label/introduction.md): For agencies and consultants: the platform with your brand, your domain and your clients. ## What you need - **A computer.** You use the console in a computer's browser, not on your phone. - **Your company's information.** Your website address, your documents (PDF, DOCX, TXT) and the answers to the questions you're asked most often: this is the material the agent learns from. - **For WhatsApp, Instagram and Messenger**, a Meta account with admin access to your business. The details are in [WhatsApp: connecting your number](https://supportfast.ai/en/guide/integrations/whatsapp.md). - **For the voice agent**, a phone number: see [Connecting your phone: the options](https://supportfast.ai/en/guide/telephony/overview.md). ## Need help? Search the guide with `Ctrl` + `K` (on a Mac `⌘` + `K`), or start from the symptom: each common problem has its cause, what to do and how to check. In the console, the same shortcut opens the search for the workspace's elements: see [The console at a glance](https://supportfast.ai/en/guide/getting-started/console.md#finding-an-element-with-ctrl-k). - [Troubleshooting](https://supportfast.ai/en/guide/help/troubleshooting.md): Six checks that solve many cases, then the page for your problem. - [Frequently asked questions](https://supportfast.ai/en/guide/help/faq.md): Short answers to the most common questions, with a link to the right page. - [Support and contacts](https://supportfast.ai/en/guide/help/support.md): First the guide, then email, or a call with our team.