# Facebook Messenger

> You connect your business's Facebook Page, and a chat agent answers the messages customers send it on Messenger.

Page: https://supportfast.ai/en/guide/integrations/messenger/ · Section: Channels and Meta · Updated on 30 October 2026

The agent answers the Page's private messages, not comments and reactions. On the Integrations page the channel is called “Facebook Messenger”; in the rest of the console, “Facebook”.

> **Before you start**
>
> - A Facebook Page for your business, not a personal profile, and a Facebook account that is an admin of it.
> - The “Social channels” feature in your plan.

## Connect the Page

On the “Facebook Messenger” row of Workspace › Integrations, follow the steps in [Instagram and Messenger: connecting to Meta](https://supportfast.ai/en/guide/integrations/overview.md#instagram-and-messenger-connecting-to-meta). At the end, on the channel page, the “Connected page” card shows the name of the Page.

## How to check

1. On the channel page, press Test channel: a QR code appears.
2. Scan it with your phone, using a Facebook account other than the one that is an admin of the Page. Messenger opens with the message “Hi!”: send it.
3. The agent answers after a few seconds, depending on the [Reply Delay](https://supportfast.ai/en/guide/integrations/whatsapp-settings.md#reply-delay).
4. Open the agent's Conversations: you'll find the chat you just had, with the “Facebook” channel.

![Messenger Test the channel window with the QR code to scan to open a chat with the Officina Rossi page.](https://supportfast.ai/_astro/06-messenger-prova.CvvuAN3p.webp)

_Scan the code with your phone to open a Messenger chat with your page right away._

## After connecting

What the agent receives, the channel settings, reconnecting and disconnecting are the same for Instagram and Messenger: see [What the agent receives](https://supportfast.ai/en/guide/integrations/overview.md#what-the-agent-receives) and [Reconnecting, changing Page and disconnecting](https://supportfast.ai/en/guide/integrations/overview.md#reconnecting-changing-page-and-disconnecting). If you disconnect Messenger and Instagram is also connected on the same Page, Instagram keeps working. Photos, documents and voice notes arrive only if you turn on receiving files and audio on the channel page, which starts off.

## Common problems

**The connection doesn't complete.**

If the “Connection interrupted” notice appears for a few seconds while you connect the Page for the first time, Meta's window closed before the end, or you pressed Cancel when choosing the Page. The row stays “Inactive”: press Connect again and go all the way to the end.

**The channel was working and now shows the red “Connection broken” band.**

This is a different case: the channel is in “Error” and no longer receives messages. Use Reconnect from the ⋮ menu and grant the same Page again: see [Reconnecting, changing Page and disconnecting](https://supportfast.ai/en/guide/integrations/overview.md#reconnecting-changing-page-and-disconnecting).

**The channel is active, but the agent doesn't answer.**

Check that the customer is writing to the connected Page. The other checks are in [Instagram: common problems](https://supportfast.ai/en/guide/integrations/instagram.md#common-problems) and in [Troubleshooting: WhatsApp, Instagram, Messenger](https://supportfast.ai/en/guide/help/meta-issues.md).

## See also

- [Instagram](https://supportfast.ai/en/guide/integrations/instagram.md): Answering your profile's Direct messages too.

- [WhatsApp: channel settings](https://supportfast.ai/en/guide/integrations/whatsapp-settings.md): Agent, files and audio, reply hours and delay.

- [Stepping in as an operator](https://supportfast.ai/en/guide/conversations/take-over.md): Answering the customer yourself and handing the chat back to the agent.