# SupportFast Guide > The official SupportFast guide, in English: how to create AI agents that answer customers in chat (website, WhatsApp, Instagram, Messenger) and on the phone, and how to use conversations, contacts, campaigns, automations and the White Label program. Notes for AI assistants: - Every page has a Markdown version: the same address with `.md` instead of the final slash. They are the links below. The text of all pages together is in [llms-full.txt](https://supportfast.ai/en/guide/llms-full.txt). - The guide describes the console (https://app.supportfast.ai) as it is on 30 October 2026. Button, menu and message names are exactly the ones in the console. - The guide does not list plan prices or quotas: they are on https://supportfast.ai/en/price/ and, for account holders, on the Plans page of the console. - Support: info@supportfast.ai. ## Get started ### Getting started - [Welcome to SupportFast](https://supportfast.ai/en/guide/index.md): The official SupportFast guide: how to create AI agents that answer in chat and on the phone, connect WhatsApp, Instagram, Messenger and your website, and manage contacts, campaigns and automations. - [How SupportFast works](https://supportfast.ai/en/guide/getting-started/how-it-works.md): The basics: account, workspaces and elements, what belongs to whom, how an agent thinks and what happens when a customer writes or calls. - [The console at a glance](https://supportfast.ai/en/guide/getting-started/console.md): How the SupportFast console is laid out: the workspaces page, the sidebar, the top bar, quick search with Ctrl K, creating elements and status signals. - [Your first chat agent](https://supportfast.ai/en/guide/getting-started/first-chat-agent.md): The full path to your first chat agent: create it, train it with your website and documents, write the instructions in the Playground, test it with Test Chat and put it on your website. - [Your first voice agent](https://supportfast.ai/en/guide/getting-started/first-voice-agent.md): The full path to your first voice agent: create it, choose the voice and greeting, generate the instructions with the guided procedure, call it from your browser, connect a number and make the first real phone call. - [Before going live](https://supportfast.ai/en/guide/getting-started/go-live.md): The checklist to complete before opening an agent to customers: workspace, knowledge, instructions, a test with real questions, the website chat, team, Meta channels, phone and usage. - [The first 30 days](https://supportfast.ai/en/guide/getting-started/first-30-days.md): The plan for the first month after launch: what to check every day, how to fix answers, which figures to watch on the dashboards, and when to open new channels and automate. ### Troubleshooting - [Where to start](https://supportfast.ai/en/guide/help/troubleshooting.md): Something isn't working? Run six general checks, then open the page for your problem: agent, widget, channels, phone, campaigns, automations or account. - [Chat agent and knowledge](https://supportfast.ai/en/guide/help/chat-agent-issues.md): What to do when the chat agent gets things wrong, doesn't use your website, doesn't reply or shows a limit: causes, fixes and checks, symptom by symptom. - [Website widget](https://supportfast.ai/en/guide/help/widget-issues.md): What to do if the SupportFast widget doesn't show, shows twice, covers other elements, speaks another language or doesn't record voice messages. - [WhatsApp, Instagram, Messenger](https://supportfast.ai/en/guide/help/meta-issues.md): Fixing WhatsApp, Instagram and Messenger problems by symptom: connection, number already in use, channel in error, agent not replying, templates and delivery. - [Voice agent and calls](https://supportfast.ai/en/guide/help/voice-agent-issues.md): Fixes by symptom for voice agent problems: no answer, unsuccessful calls, greeting, interruptions, transfers, appointments, email and recording. - [Numbers, forwarding and SIP](https://supportfast.ai/en/guide/help/phone-issues.md): Fixes by symptom for problems with numbers, orders, documents, call forwarding and SIP lines: no numbers found, stuck or rejected orders, busy tone, pause. - [Campaigns and automations](https://supportfast.ai/en/guide/help/campaign-automation-issues.md): Campaigns that don't start or that stop, excluded contacts, undelivered messages; automations that don't run or fail, webhooks, emails: the fixes. - [Sign-in, account and payments](https://supportfast.ai/en/guide/help/account-issues.md): Fixes by symptom for sign-in problems, codes that don't arrive, closed sessions, suspended users, missing menu items, locks, payments and forced pause. - [How to report a problem](https://supportfast.ai/en/guide/help/report-a-problem.md): What to write to us when something isn't working: a ready-to-copy template, useful codes to paste, what never to send and what to do while you wait. ### Resources - [Frequently asked questions](https://supportfast.ai/en/guide/help/faq.md): The most common questions about SupportFast, by topic: account, agents, phone, channels, contacts, campaigns, automations, plans and privacy. - [Glossary](https://supportfast.ai/en/guide/help/glossary.md): SupportFast console terms explained briefly: agents, training, Playground, channels, contacts, calls, automations, plans and White Label. - [Supported languages](https://supportfast.ai/en/guide/help/languages.md): The 11 SupportFast languages and where each part gets its language from: chat agent replies, website widget, voice agent, console and WhatsApp templates. - [Support and contacts](https://supportfast.ai/en/guide/help/support.md): How to get help from SupportFast: searching the guide, the email address info@supportfast.ai, a free call with the team and the roadmap for ideas. ### Legal - [Privacy and security](https://supportfast.ai/en/guide/help/privacy-security.md): Secure access, data processed on your behalf, consent in chat and on the phone, deleting data, your customers' requests and legal documents. - [Legal documents](https://supportfast.ai/en/guide/help/legal-documents.md): SupportFast's Terms of Service, Privacy Policy, Data Processing Agreement (DPA), Sub-processors and Cookie Policy: what each document is for and where to read it. ## Features ### Workspace - [Workspaces and Overview](https://supportfast.ai/en/guide/workspace/overview.md): What a workspace is, when to create more than one, how to create, rename and delete it, and how to use the Overview with agents, automations and campaigns. - [Workspace settings](https://supportfast.ai/en/guide/workspace/settings.md): How to set a workspace's name, color, agent languages, time zone, opening hours and closing days, and how to save them. ### Chat agent - [Overview](https://supportfast.ai/en/guide/chat-agent/overview.md): What the chat agent is, which channels it answers on, its three parts, its menu and console controls, the recommended path, and the Active and Paused statuses. - [Creating and managing the agent](https://supportfast.ai/en/guide/chat-agent/create.md): How to create a chat agent, what to write in the name and scope, what is already set up, and how to duplicate it, move it to another workspace or delete it. - [Dashboard](https://supportfast.ai/en/guide/chat-agent/dashboard.md): The chat agent Dashboard: the getting-started guide, the period, the five cards with their exact definitions, and how to read the numbers and charts. - [Training: how it works](https://supportfast.ai/en/guide/chat-agent/training.md): How the chat agent learns from your website, documents, FAQs and texts: the list, statuses, editing, re-running, deleting, limits and good-quality sources. - [Training from your website](https://supportfast.ai/en/guide/chat-agent/training-website.md): Train the chat agent with your website pages: Whole Site, Sitemap XML or Manual, reading modes, pages with problems and automatic sync. - [Training with documents](https://supportfast.ai/en/guide/chat-agent/training-documents.md): Train the chat agent with PDF, DOCX and TXT files: maximum size, selectable text, scans, protected files, several files at once and editing the text. - [Training with text and FAQs](https://supportfast.ai/en/guide/chat-agent/training-text-faq.md): Train the chat agent by writing texts and FAQs: when to use them, how to write questions and answers, and how to correct a wrong answer from Conversations. - [Playground: instructions and flows](https://supportfast.ai/en/guide/chat-agent/playground.md): The chat agent Playground: instructions, scope, AI model, the Tool, Prompt, API, Form, Button, Live chat and Instruction nodes, variables, saving and errors. - [Writing good instructions](https://supportfast.ai/en/guide/chat-agent/instructions.md): How to write the chat agent's instructions: what goes in the prompt and what in the knowledge base, structure, a template to copy, variables and an example to adapt. - [Testing and publishing](https://supportfast.ai/en/guide/chat-agent/test-and-publish.md): Test the chat agent in the Test Chat or from the chat link, draft and published version, how to publish, the test questions and how to fix answers. - [Agent profile: General](https://supportfast.ai/en/guide/chat-agent/general.md): The chat agent's general settings: internal name, domain, OpenAI key, privacy consent, traffic limits, email notifications and deleting the agent. - [Agent profile: Interface](https://supportfast.ai/en/guide/chat-agent/interface.md): Customize the chat agent's widget: name, welcome, suggested questions, colors, icon, bubble, files and voice messages, footer, reply hours and preview. - [Agent profile: Share](https://supportfast.ai/en/guide/chat-agent/share.md): The three ways to bring the chat agent to customers: the chat link, the iframe in a page and the widget on your whole website, with the code to copy. - [Agent profile: Integrations](https://supportfast.ai/en/guide/chat-agent/integrations.md): How to have the chat agent reply on WhatsApp, Instagram and Messenger: connect, unlink and move the agent on channels already connected to the workspace. - [Agent profile: Operator Chat](https://supportfast.ai/en/guide/chat-agent/operator-chat.md): How to let a team member step into the chat: live chat, the Request an operator item, the form, operator hours and the unavailability message. - [Agent profile: Conversations](https://supportfast.ai/en/guide/chat-agent/conversations.md): Set up the chat agent's inbox: quick replies (Templates tab), folders and labels to organize chats, and exporting conversations as CSV or JSON. - [Agent profile: Contacts](https://supportfast.ai/en/guide/chat-agent/contacts.md): The chat's contact form: mandatory or optional, which fields to ask for, the labels in each language and where the details the customer enters end up. ### Voice agent - [Overview](https://supportfast.ai/en/guide/voice-agent/overview.md): What the SupportFast voice agent is, what it can do on the phone, how it connects to a number, and how the menu, top bar and Agent profile are organized. - [Creating the voice agent](https://supportfast.ai/en/guide/voice-agent/create.md): How to create an inbound or outbound voice agent, what is already set up, how to assign it a number, and how to duplicate, move or delete it. - [Dashboard](https://supportfast.ai/en/guide/voice-agent/dashboard.md): The voice agent's Dashboard: getting-started guide, period, the six cards and the call charts, with the exact definitions and how to read them. - [General: identity, voice and greeting](https://supportfast.ai/en/guide/voice-agent/general.md): The voice agent's Identity and Initial Greeting Message panels: language, voice, greetings with conditions, then the Agent profile summary and saving. - [General: behavior and advanced](https://supportfast.ai/en/guide/voice-agent/behavior.md): Voice agent maximum call duration, silences, ring time, interruptions, voicemail and phone keys, plus terms to recognize, data to confirm and background sound. - [Recording and consent](https://supportfast.ai/en/guide/voice-agent/recording-consent.md): How to record the voice agent's calls, what happens if the customer refuses recording, how to inform them in the greeting and where to listen to the audio. - [Prompt & Instructions](https://supportfast.ai/en/guide/voice-agent/prompt.md): How to create the voice agent's prompt with guided generation or the blank sheet, and write instructions that work on the phone, with an example to adapt. - [In-call actions: transfer](https://supportfast.ai/en/guide/voice-agent/transfer.md): How to pass the call from the voice agent to a teammate: destinations, conditions, hours, what happens if nobody answers and how to test it. - [In-call actions: appointments](https://supportfast.ai/en/guide/voice-agent/appointments.md): How to have the voice agent book appointments during the call: connected calendars, events, conditions, details asked of the customer and how to test it. - [Post-call: data, email, webhook](https://supportfast.ai/en/guide/voice-agent/post-call.md): What happens at the end of the call: outcome and summary, data extraction, summary email and the voice agent's webhook, with the most used variables. - [Testing the agent](https://supportfast.ai/en/guide/voice-agent/test.md): How to test the voice agent with the Web Call and on the phone, what you need, what the test messages mean and the tests to run before going live. - [Calls: list and details](https://supportfast.ai/en/guide/voice-agent/calls.md): The voice agent's Calls page: filters, statuses, outcomes and end reasons, recording, transcript, summary and unsuccessful calls. - [Outbound calls](https://supportfast.ai/en/guide/voice-agent/outbound-calls.md): How to have an outbound voice agent call your contacts: the number it calls from, campaigns and automations, ringing, voicemail, attempts, minutes and rules. ### Telephony - [Connecting your phone: the options](https://supportfast.ai/en/guide/telephony/overview.md): Platform number, SIP line or forwarding from your own number: how each one works, when it makes sense and what you need, to choose the voice agent's option. - [Buying a number](https://supportfast.ai/en/guide/telephony/buy-a-number.md): How to buy a number for the voice agent from the console: countries, inbound-only or registered numbers, documents, timing, order statuses and rejections. - [Documents for numbers](https://supportfast.ai/en/guide/telephony/documents.md): The holder's documents profile: when you need it, how to fill in and confirm it, the documents for an Italian number, its statuses and fixes after a rejection. - [Connecting your PBX (SIP)](https://supportfast.ai/en/guide/telephony/sip.md): Connect the number on your PBX or VoIP phone carrier to the voice agent with a SIP line: what to ask your technician, setup, testing and common problems. - [Forwarding calls from your number](https://supportfast.ai/en/guide/telephony/call-forwarding.md): Have the voice agent answer calls to the number you already use: the four forwarding types, the codes for each carrier, how to test it, turn it off and costs. - [Assigning and managing numbers](https://supportfast.ai/en/guide/telephony/manage-numbers.md): Link a number to the voice agent, move it, deactivate or delete it: what each status means and what happens to the numbers your plan has stopped. ### Conversations - [The conversations inbox](https://supportfast.ai/en/guide/conversations/inbox.md): How to read, filter and search the chat agent's conversations: channels, statuses, folders, labels, unread messages, multi-select and real-time updates. - [Stepping in as an operator](https://supportfast.ai/en/guide/conversations/take-over.md): How to take over a conversation from the AI agent, reply to the customer, ignore an operator request and hand the chat back to the AI. - [Writing, attachments and tools](https://supportfast.ai/en/guide/conversations/tools.md): Replying to the customer, quick replies with /, notes for the team, attachments and voice messages, summary, translation and WhatsApp templates to resume after 24 hours. - [Why the agent answered that way](https://supportfast.ai/en/guide/conversations/why-this-answer.md): How to open the details of a chat agent answer: content found, Playground tools used, and how to fix the error at its source. - [Exporting and deleting](https://supportfast.ai/en/guide/conversations/export-delete.md): How to export a chat agent's conversations as CSV or JSON, what the file contains and what happens when you delete one or more conversations. ### Contacts - [The contact book](https://supportfast.ai/en/guide/contacts/overview.md): What the SupportFast contact book is, how it fills itself from chats, channels and calls, how it recognizes the same person and where you manage it. - [The contact card](https://supportfast.ai/en/guide/contacts/contact-card.md): A contact's card: contact details, contact variables, lists, channels, activity and Change history. How to create, edit and delete it. - [Lists](https://supportfast.ai/en/guide/contacts/lists.md): How to create, rename and delete contact lists, add and remove contacts, and what changes for the campaigns and automations that use them. - [Importing contacts](https://supportfast.ai/en/guide/contacts/import.md): How to import contacts from an Excel or CSV file: preparing the file, matching the columns, handling duplicates and rejected values, limits and error messages. - [Exporting contacts](https://supportfast.ai/en/guide/contacts/export.md): How to export the workspace contacts to a CSV file that opens in Excel: what to export, the file format, the file columns, limits and the permissions you need. - [Blocking contacts](https://supportfast.ai/en/guide/contacts/blocking.md): How to block and unblock a contact, what a block stops on channels, calls, campaigns and automations, and when to remove the contact from a list instead of blocking it. - [Variables and automatic profiling](https://supportfast.ai/en/guide/contacts/variables-profiling.md): Contact variables (types, behaviour, identifier) and automatic profiling, which lets the AI agent fill in contact cards on its own. ### Campaigns - [Campaigns](https://supportfast.ai/en/guide/campaigns/overview.md): What campaigns are: WhatsApp messages and voice agent calls to a list of contacts. What you need, statuses, permissions and how they depend on your plan. - [Creating a campaign](https://supportfast.ai/en/guide/campaigns/create.md): How to create a WhatsApp or voice campaign: where to start, channel and name, what happens next. And how to duplicate, move, rename and delete it. - [Campaign options](https://supportfast.ai/en/guide/campaigns/options.md): Every field in Campaign options: audience, template and variables or voice agent, time slots, time zone, excluded days, attempts and the summary before launch. - [Launching and tracking results](https://supportfast.ai/en/guide/campaigns/launch-and-results.md): Starting, stopping and resuming a campaign, reading its Overview and Dashboard, contact statuses, usage and what to do when sends or minutes run out. - [Consent and rules](https://supportfast.ai/en/guide/campaigns/consent-and-rules.md): Campaigns: what SupportFast does and what is up to you. Consent, WhatsApp's rules, the Registro delle Opposizioni (Italian do-not-call registry), hours, disclosing AI and stop requests. ### Automations - [Overview](https://supportfast.ai/en/guide/automations/overview.md): What SupportFast automations are, what they are for, how triggers, nodes and runs work, where to find them in the console and who can use them. - [Creating an automation](https://supportfast.ai/en/guide/automations/create.md): How to create an automation in SupportFast: the three ways in, the name and the initial trigger, and how to rename, duplicate, move or delete it. - [Start events (triggers)](https://supportfast.ai/en/guide/automations/triggers.md): The events that start a SupportFast automation: when they fire, what they ask for, what data they carry, the behaviors to know and the Webhook trigger. - [Nodes: messages and actions](https://supportfast.ai/en/guide/automations/action-nodes.md): The action nodes of SupportFast automations: WhatsApp Template, Send Email, Make Call, Contact Management and Conversation Management, field by field. - [Nodes: logic and data](https://supportfast.ai/en/guide/automations/logic-nodes.md): Prompt, Condition, Wait, API and Webhook Response in SupportFast automations, plus how to add, name and delete nodes and branches, and the node cap. - [Variables](https://supportfast.ai/en/guide/automations/variables.md): How to write and choose variables in SupportFast automations: contact data, call data, webhook data, node results and missing values. - [Saving, publishing, fixing](https://supportfast.ai/en/guide/automations/publish.md): Draft and published version in SupportFast automations: saving, publishing, Live mode, flow errors and warnings, pausing, resuming and forced pause. - [Dashboard and runs](https://supportfast.ai/en/guide/automations/executions.md): The Dashboard of SupportFast automations: metrics, the Run log, the six statuses, the detail, the most common errors, retries and the monthly quota. - [Ready-made examples](https://supportfast.ai/en/guide/automations/examples.md): Six complete SupportFast automations to rebuild step by step: WhatsApp confirmations, call backs, leads from a webhook, chats classified by AI, reminders and alerts to the team. ### Account - [Profile](https://supportfast.ai/en/guide/account/profile.md): How to change your name, picture, initials color, console language and password, why the email can't be changed and how to delete your SupportFast account. - [Team, roles and permissions](https://supportfast.ai/en/guide/account/team.md): How to give teammates access to the console, choose each person's workspaces and agents, and use the Admin, Manager, Editor and Reader roles and the 14 permissions. - [Subscription and payments](https://supportfast.ai/en/guide/account/subscription.md): How to read your plan, status and monthly usage in Account › Subscription, pay, cancel and reactivate, and receive invoices via SDI or PEC. - [Plans, quotas and usage](https://supportfast.ai/en/guide/account/plans-and-usage.md): The SupportFast plan families, how to upgrade, also with a promo code, or move to a lower plan, how messages, minutes, runs and sends are counted, and what happens when a quota runs out. - [Add-ons and automatic purchase](https://supportfast.ai/en/guide/account/add-ons.md): Which add-ons you can add to your plan, how they're bought, renewed and cancelled, and how automatic purchase works when a quota is about to run out. - [OpenAI key](https://supportfast.ai/en/guide/developers/openai-key.md): Your own OpenAI key in SupportFast: what changes, where to enter it among account, workspace and agent, who can do it, costs, and what happens if it stops working. ## Integrations ### Channels and Meta - [Workspace integrations](https://supportfast.ai/en/guide/integrations/overview.md): The workspace Integrations page: WhatsApp, Instagram, Messenger and calendars, what the statuses mean, who answers on each channel, permissions and plan limits. - [WhatsApp: connecting your number](https://supportfast.ai/en/guide/integrations/whatsapp.md): How to connect your WhatsApp number to the workspace with Meta's official sign-in: requirements, coexistence with the WhatsApp Business app, agent, testing and disconnecting. - [WhatsApp: channel settings](https://supportfast.ai/en/guide/integrations/whatsapp-settings.md): The WhatsApp channel settings field by field: answering agent, files and voice notes, reply hours, reply delay and agent return in coexistence. - [WhatsApp templates](https://supportfast.ai/en/guide/integrations/whatsapp-templates.md): Creating WhatsApp templates and sending them to Meta for approval: fields, variables, buttons, statuses, editing, syncing and use in campaigns and automations. - [Meta rules: 24 hours, costs, limits](https://supportfast.ai/en/guide/integrations/meta-rules.md): Meta's rules for WhatsApp in brief: the 24-hour customer service window, costs and payment method, business verification, messaging limits, quality and blocks. - [Instagram](https://supportfast.ai/en/guide/integrations/instagram.md): How to connect your professional Instagram account to the workspace and have the agent answer Direct messages: requirements, choosing the page, testing and common problems. - [Facebook Messenger](https://supportfast.ai/en/guide/integrations/messenger.md): How to connect your Facebook Page to the workspace and have the agent answer on Messenger: requirements, choosing the Page, testing the channel, disconnecting and common problems. ### Website - [Installing the widget](https://supportfast.ai/en/guide/website/install-widget.md): How to put the chat widget on your website: where to copy the code, where to paste it, what the publishing domain is for, and how to check. - [WordPress](https://supportfast.ai/en/guide/website/wordpress.md): How to install the SupportFast chat widget on a WordPress website with a custom code plugin, clear the cache and check. - [Shopify](https://supportfast.ai/en/guide/website/shopify.md): How to install the SupportFast chat widget on a Shopify store: where to paste the code in the theme's theme.liquid file and how to check. - [HTML and other sites](https://supportfast.ai/en/guide/website/other-sites.md): How to install the SupportFast chat widget on an HTML website, with Google Tag Manager, or with Wix, Squarespace, Webflow, Joomla, PrestaShop and other platforms. - [Full page and iframe](https://supportfast.ai/en/guide/website/full-page-and-iframe.md): How to share the SupportFast chat with a full-page link or put it on a page of your website with an iframe, and what changes compared with the widget. - [What visitors see](https://supportfast.ai/en/guide/website/what-visitors-see.md): What the SupportFast chat on your website looks like: button, window, messages, forms, attachments, voice messages, operator, language and what stays saved in the browser. ### Calendars - [Appointments: how they work](https://supportfast.ai/en/guide/calendars/overview.md): How the voice agent books appointments during the call: calendars you can connect, event types, how it finds free times, where you see the appointment, and the limits. - [Calendly](https://supportfast.ai/en/guide/calendars/calendly.md): Connecting Calendly to the workspace so the voice agent can book appointments during calls: the Calendly plan you need, authorization, event types, notices and disconnecting. - [Cal.com](https://supportfast.ai/en/guide/calendars/calcom.md): Connecting Cal.com to the workspace with an API key so the voice agent can book appointments during calls: the key, event types, fields and disconnecting. - [Google Calendar](https://supportfast.ai/en/guide/calendars/google-calendar.md): Connecting Google Calendar to the workspace so the voice agent can book appointments during calls: authorization, event types created in SupportFast, free times and disconnecting. ### Developers - [What you can connect](https://supportfast.ai/en/guide/developers/overview.md): The SupportFast map for developers: widget and JavaScript API, automation webhooks, API node, end-of-call webhook and SIP. - [Widget JavaScript API](https://supportfast.ai/en/guide/developers/widget-api.md): Technical reference for the SupportFast widget: tag, window.SupportFast, language, Analytics events, CSS variables, Content Security Policy and supported browsers. - [Passing user data](https://supportfast.ai/en/guide/developers/user-data.md): How to pass the name, email and other data of customers registered on your website to the SupportFast chat, with examples for WordPress, Shopify, PrestaShop and iframes. - [Starting an automation via webhook](https://supportfast.ai/en/guide/developers/incoming-webhook.md): Start a SupportFast automation from Zapier, Make or your own software: address, test, JSON format, headers, responses, limits, curl examples and errors. - [Calling an external API](https://supportfast.ai/en/guide/developers/api-calls.md): The API node of SupportFast automations: method, URL, headers, JSON body, variables, test, using the response, errors and security best practices. - [End-of-call webhook](https://supportfast.ai/en/guide/developers/end-of-call-webhook.md): Receive the data of every voice agent call on your server: how to turn it on, the JSON sent, the HMAC signature, retries, testing and alternatives. ## White Label partners ### White Label - [The White Label program](https://supportfast.ai/en/guide/white-label/introduction.md): What the SupportFast White Label program is, who it's for, what you get under your brand, and how it works between you, your clients and SupportFast. - [Plans and free trial](https://supportfast.ai/en/guide/white-label/plans-and-trial.md): The three SupportFast White Label plans, billing periods, the 14-day free trial, and what happens when the trial ends, when you change plan and when you cancel. - [The price list for your clients](https://supportfast.ai/en/guide/white-label/price-list.md): From your White Label plan to prices for your clients: packages, cost per client, margin, and a price list to send on WhatsApp or as an Excel file. - [Your brand](https://supportfast.ai/en/guide/white-label/brand.md): How to set your White Label portal's name, logo, icon, colors and “Powered by” signature in Account › White label, and where each setting appears. - [Custom domain](https://supportfast.ai/en/guide/white-label/custom-domain.md): How to connect your own subdomain to the White Label portal with a CNAME record pointing to agency.supportfast.ai, verify it and fix the most common problems. - [Custom email](https://supportfast.ai/en/guide/white-label/custom-email.md): How to set up and verify the address that sends the White Label portal's automatic emails, which emails it sends and what happens before verification. - [Your clients](https://supportfast.ai/en/guide/white-label/clients.md): How to set up a client with their own workspace and user, which permissions to give, how to hand over access and handle quotas, suspensions and billing. - [What your clients see](https://supportfast.ai/en/guide/white-label/client-portal.md): How the White Label portal differs from the SupportFast console for your clients: sign-in, widget, phone, channels, plans, plan messages and the closed portal. - [Your clients' channels and calendars](https://supportfast.ai/en/guide/white-label/client-channels.md): How to connect your clients' WhatsApp, Instagram, Messenger and calendars from the SupportFast console, what clients do on the portal and how to manage numbers. - [Launching the portal](https://supportfast.ai/en/guide/white-label/go-live.md): The checks to complete before you give the White Label portal to your clients: brand, domain, email, workspaces, users, sign-in, widget and channels. - [Supporting your clients](https://supportfast.ai/en/guide/white-label/client-support.md): How to provide first-line support to your portal's clients: what to check first, permissions, forced pause and how to write to SupportFast. ## Optional - [Full text of all pages](https://supportfast.ai/en/guide/llms-full.txt)