# Documents for numbers

> Prepare once the details and documents the phone carrier asks for to register a number in your name, and reuse them for the numbers that follow.

Page: https://supportfast.ai/en/guide/telephony/documents/ · Section: Telephony · Updated on 30 October 2026

For a number registered in your name, the phone carrier wants to know who the holder is and to see their documents. In SupportFast you collect them in a **documents profile**: one per holder and per country. You fill it in once, and it also works for the numbers you buy later.

You need the profile for Italian “Inbound and outbound calls” numbers and for numbers in other countries. You don't need it for Italian “Inbound calls only” numbers or for US numbers.

> **Before you start**
>
> - For an Italian company: the company registration certificate (visura camerale), an identity document of the contact person and the tax details; depending on the case, also a proof of address. The details are in [Documents for an Italian number](https://supportfast.ai/en/guide/telephony/documents.md#documents-for-an-italian-number).

## Where to find it

In Account › Telephony, below the numbers, there is the “Documents for numbers” panel. Each row is a profile, with the columns Holder, Country, Status, Numbers and the Open profile arrow.

## Creating a profile

You can create it in two ways:

- **Before buying**: in the panel press New profile, choose the Country, type the Holder name or company name and press Create profile.
- **While buying**: when asked “Who is the number registered to?”, choose New holder, then Create profile and Fill in the documents.

The profile starts empty: it doesn't take the account's billing details.

## The profile page

At the top you find Back to Telephony, the holder's name, the status and how many numbers use the profile. Below there are two panels.

- **Holder**: the Name or company name. Change it and press Save.
- **Required documents**: the details the phone carrier asks for, split into four sections: Tax details, Contact person details, Addresses and Documents.

You fill in text, choices and dates as in any form. Two kinds of field need more attention:

- **Address (With suggestions)**: Type the street and city and pick from the list. If the address doesn't appear, open Details and fill in Street and number, City, Province or state and Postal code. The company name, or first and last name, is also required.

- **Document (File · max 20 MB)**: Drag the file in or press Choose a file. A PDF or a JPG or PNG photo is fine. You can choose several files at once: we merge them into a single document, for example front and back.

  The file uploads as soon as you choose it, without waiting for a save. To replace it, choose another file in the same box.

![Documents profile of Officina Rossi SRL in the To complete status: Tax details partly filled in, the bar with Save changes and Confirm documents and, below, the Documents section with the company registration certificate uploaded.](https://supportfast.ai/_astro/03-profilo-documenti.B2gscPRG.webp)

_Fill in the details, save, and press Confirm documents when you're done._

## Documents for an Italian number

The fields are the ones the phone carrier asks for, and for an Italian number they all appear, whatever Customer type you choose: fill in the ones that apply to you. A natural person, for example, has no VAT number or company registration certificate. For an Italian number the console uses these names.

| Field | What to enter |
| --- | --- |
| Customer type | Natural person, legal entity or sole proprietorship. The other details depend on this choice: an SRL (an Italian limited company), for example, is a legal entity. |
| Company name or full name | The registered company name, for companies; first and last name as on the document, for people. |
| VAT number (Partita IVA) | Eleven digits, no spaces or punctuation. You can find it on invoices or on the company registration certificate. |
| Tax code (Codice fiscale) | The tax code of the number's holder. For a natural person, their own tax code. For a sole proprietorship, the owner's, together with the VAT number. For a company, the company's tax code, which you find on the company registration certificate. |
| EU VAT number | `IT` followed by the eleven digits of the VAT number. |
| Contact email | The address the phone carrier can write to for the verification. |
| Date of birth · Contact person's place of birth | As shown on the identity document. The **contact person** is the person who acts for the holder: for a natural person it's that same person, for a company the person who represents it, usually the legal representative. |
| Address in Italy | A physical address, even in a city other than the area code's. No PO boxes or virtual offices. |
| Legal representative's residence | Legal entities only: the legal representative's home address in Italy, even if it differs from the registered office. |
| Company registration certificate (Visura camerale) | The certificate from the Business Register (Registro Imprese) of the Chamber of Commerce. |
| Proof of address | A document no more than three months old: an electricity, water, gas or internet bill, a bank statement or a letter from a public authority. Mobile phone bills are not accepted. |
| Contact person's identity document | A valid identity card or passport, scanned in color, front and back, not cropped; preferably as a PDF. |
| Identity document type, number, expiry and issuing authority | The details of the uploaded document, exactly as printed on it, and a document that hasn't expired. The issuing authority is, for example, the municipality or the police headquarters (questura). |

## Saving and confirming

1. **Save**
   Press Save changes. In the bar you read “Changes saved. Confirm the documents to send them to the carrier.” If some fields are still empty, the page tells you: you can go on, the phone carrier will say if anything is missing.

2. **Confirm**
   Press Confirm documents. The profile becomes “Documents complete”. At that point the button reads “Documents confirmed”: don't confuse it with the status of the same name, explained below.

> **Warning**
>
> After every change, press Confirm documents again: otherwise you can't use the profile for a purchase.

## Profile statuses

| Status | What it means |
| --- | --- |
| To complete | Being filled in, or changed after it was confirmed: it needs to be confirmed. |
| Documents complete | You have confirmed the documents: the profile is ready for a purchase. For Italian numbers this is the normal status of a ready profile, because the phone carrier only checks the documents with the order. |
| Documents confirmed | Ready for a purchase, and the phone carrier has also already accepted these documents in a successful order. |
| Approved | Ready for a purchase: the phone carrier approved the profile before any order. This only happens in countries where the carrier runs this check in advance, not in Italy. |
| Under review | The phone carrier is examining the documents: you can't change them until it's done. |
| To correct | The phone carrier disputed something: see the section below. |
| Action required · Action required: N fields | An open order with this profile has fields declined by the phone carrier, marked in red. Until you correct them, you can't buy other numbers with this profile. |
| Documents expired | They must be uploaded again. |

## Correcting after a rejection

When the phone carrier disputes something, the number's row in Telephony changes status and the account owner gets an email: the subjects are in [After the order: statuses and timing](https://supportfast.ai/en/guide/telephony/buy-a-number.md#after-the-order-statuses-and-timing).

- “Action required: N fields”, on the profile too: the phone carrier declined some details of the order;
- “Rejected”, with the profile “To correct”: the phone carrier disputed the documents.

Make the correction by the date shown: after that, the phone carrier may cancel the order.

1. **Read the reason**
   Press the number's “Action required” or “Rejected” label: the window shows “The carrier's reason”, with “Declined fields: N” when there are any, and the date by which to make the correction. On the profile page, a red notice at the top repeats the request and the fields to correct are in red.

2. **Correct the documents**
   In the window press Correct the documents; with “Action required” you can also get there from the menu on the number's row, with Fix the documents. Correct the detail or choose another file in the document's box, then press Save changes and Confirm documents.

3. **Follow the order**
   When you confirm, the corrected details go on their own to all open orders for this profile, which go back to “Under carrier review”. If after a few hours the row still says “Action required” or “Rejected”, write to [support](https://supportfast.ai/en/guide/help/support.md) and give the number you ordered.

## Deleting a profile

At the bottom of the page there is Delete profile. The profile and its documents disappear from SupportFast and can't be restored from the console: for a new number registered in your name, you will have to upload them again. What the phone carrier keeps depends on its own rules; for data retention see [Privacy and security](https://supportfast.ai/en/guide/help/privacy-security.md).

You can't delete a profile with linked numbers: you see “This profile is linked to … numbers: delete the numbers first, then the profile.” When it's done, “Profile deleted” appears.

## Frequently asked questions

**If my profile is already confirmed, is the new number activated sooner?**

No. The phone carrier reviews every new number: even with “Documents confirmed”, review times don't change.

## See also

- [Buying a number](https://supportfast.ai/en/guide/telephony/buy-a-number.md): Where the profile is used, step by step.

- [Numbers, forwarding and SIP](https://supportfast.ai/en/guide/help/phone-issues.md): Rejected documents and stuck orders.

- [Connecting your phone: the options](https://supportfast.ai/en/guide/telephony/overview.md): When you need a number registered in your name and when you don't.