# Launching the portal

> Before you give a client the portal's address, go through this checklist: almost every item takes a few minutes to check, while the domain can take up to 48 hours.

Page: https://supportfast.ai/en/guide/white-label/go-live/ · Section: White Label · Updated on 30 October 2026

Do the checks in order, because each group builds on the previous one. For the tests, use a test user set up exactly like the client's: see [Supporting your clients](https://supportfast.ai/en/guide/white-label/client-support.md).

## Plan and brand

- In Account › Subscription the White Label plan is active, or “On trial” with an end date you know.
- In Account › White label the brand name, logo, icon, colors and tab title are saved.
- You've decided on the signature. If you want it, Show "Powered by" is on, with name and link; in the agents where you don't want it, you've turned it off in Chat agent › Agent profile › Interface, Footer panel: see [The signature in your agents](https://supportfast.ai/en/guide/white-label/brand.md#the-signature-in-your-agents).

## Domain and email

- The domain is “Active” and you read “Domain connected: the SSL certificate is active.”
- The portal's address, opened in a private window, shows the sign-in page with your logo, with no security warnings.
- The sender email is “Active” and you read “Email connected: the address is ready to send.”
- With Forgot your password? on the portal, the code arrives from your address, with your logo, in inboxes at different providers too, and not in spam: see [How the emails are sent](https://supportfast.ai/en/guide/white-label/custom-email.md#how-the-emails-are-sent).

![Account › White label with the domain portale.esempio.it “Active” and the SSL certificate active, and the email support@esempio.it “Active”.](https://supportfast.ai/_astro/wl-portale-pronto.DvCv9lOW.webp)

_The portal is ready when the domain and the email are active._

## Workspaces, agents and users

- The client has their own workspace, with languages, time zone and opening hours set.
- The client's agents have passed the checks in [Before going live](https://supportfast.ai/en/guide/getting-started/go-live.md).
- When you sign in to the portal with the client's user, or an identical test user, you see only their workspace and agents, with your brand. The user has a suitable role and no permissions from the Account group: see [Your clients](https://supportfast.ai/en/guide/white-label/clients.md).
- The plan's quotas are enough for this client too, including users and concurrent calls, which belong to the whole account: check them in Account › Subscription.

## The client's website and channels

- The Chat button code is copied from the portal and installed on every page of the client's website.
- On the website, the bottom of the chat shows the right signature, or no signature.
- The channels and calendars the client needs are connected from the SupportFast console, with the right agent.
- Every voice agent of the client has a number connected.
- The agents' Email Notifications reach the right addresses, from your sender.

## Handover

- You've sent the client the portal's address, the email and the password, with the password on a separate channel.
- You've asked the client to change the password the first time they sign in.
- The client knows to write to you about any problem.

## Frequently asked questions

**Can I try the portal before connecting the domain?**

The portal responds only on your domain. Before connecting it, you can check the brand in the Preview in Account › White label and prepare workspaces and agents from the SupportFast console.

## See also

- [Custom domain](https://supportfast.ai/en/guide/white-label/custom-domain.md): CNAME record, verification and certificate.

- [Supporting your clients](https://supportfast.ai/en/guide/white-label/client-support.md): The next step: first-line support.