Italiano
EnglishAutomations and campaigns
Reminders, follow-ups and WhatsApp campaigns, on autopilot.
Automated WhatsApp messages and voice agent calls for appointment reminders, service check-ins and quote follow-ups. They go out on their own after a call, or you schedule them for contacts who’ve opted in.
Used by 150+ companies Annual check-up recall
Call campaign · Giulia
Our platform is used regularly by more than 150 companies
Automations: the next step is done by AI
Choose the event that starts the flow and what should happen next. From then on SupportFast takes care of it, every time.
- An AI step reads the call and picks the right branch
- WhatsApp with templates, email, updated contact, API and webhooks
- The editor flags errors before you publish
From Starter · 5 automations, 5,000 runs per month
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Event
Call ended
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Prompt (AI)
Summarise the call and find out whether the customer wants a quote
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Condition
Wants a quote?
- Yes
WhatsApp Template
Summary to the customer
- No
Send email
Alert to the team
What you can automate
The messages and calls you make by hand today, or don’t make for lack of time.
WhatsApp · Studio Verdi example
Hi Laura, a reminder of your appointment tomorrow at 3:00 PM at Studio Verdi. Can you confirm? 6:00 PM
Yes, confirmed
WhatsApp · Bianchi Bakery example
Hi Marco, order confirmed: 2 cakes, pickup on Saturday at 10:00 AM. Thank you! 11:02 AM
WhatsApp · Rossi Garage example
Hi Marco, it’s been a year since your last service. Shall we book you in? 9:30 AM
Yes, Tuesday morning
Outbound call · Studio Verdi example
Laura Bianchi
Voice agent · 00:42
“Good morning Laura, I’m calling back about last week’s quote: do you have any questions?”
WhatsApp · Bianchi Bakery example
Hi Laura, we haven’t seen you in a while: this week there’s a free focaccia waiting for you. 10:00 AM
Email · to sara@example.com example
Call summary · Marco Rossi
Wants to move the service to Thursday. Call back by today.
What the customer receives
WhatsApp · Studio Verdi example
Hi Laura, a reminder of your appointment tomorrow at 3:00 PM at Studio Verdi. Can you confirm? 6:00 PM
Yes, confirmed
What the customer receives
WhatsApp · Bianchi Bakery example
Hi Marco, order confirmed: 2 cakes, pickup on Saturday at 10:00 AM. Thank you! 11:02 AM
What the customer receives
WhatsApp · Rossi Garage example
Hi Marco, it’s been a year since your last service. Shall we book you in? 9:30 AM
Yes, Tuesday morning
What the customer receives
Outbound call · Studio Verdi example
Laura Bianchi
Voice agent · 00:42
“Good morning Laura, I’m calling back about last week’s quote: do you have any questions?”
What the customer receives
WhatsApp · Bianchi Bakery example
Hi Laura, we haven’t seen you in a while: this week there’s a free focaccia waiting for you. 10:00 AM
What the customer receives
Email · to sara@example.com example
Call summary · Marco Rossi
Wants to move the service to Thursday. Call back by today.
Campaigns only go to contacts who gave consent. Outbound calls are available from the Pro plan.
Campaigns: reach everyone, at the same time
One message goes out to the whole list. Then follow each contact: who replied, who received it, who is still in the queue.
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Audience
All contacts or a list
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Consent
Opt-in confirmed
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Sending
Mon–Fri, 1–60 per minute
- Replied
Marco Rossi
«Mornings are better» · the AI replied
- Sent
Anna Ferri
Template delivered
- Sent
Luca Galli
Template delivered
- Queued
Sara Conti
Goes out in the next time slot
- Excluded
Blocked contact
Skipped by every campaign
What do our customers think?
I was surprised by how simple the platform is: in just thirty minutes I was able to train and publish my first chatbot on my website. It’s an extremely useful tool!
The Supportfast team built a chatbot for my business and, although I was sceptical at first, I have to admit I was extremely happy with the final result. They did an outstanding job.
Great product: we use the AI receptionist to answer our customers’ calls. It immediately understands what they need and sends us a summary, so when we call them back we already know what to talk about.
We first built an AI sales assistant able to present my company’s information and products to my potential customers. The result was amazing, so we also started developing a technical support chatbot for my electric boats.
Automations and campaigns in every plan
Move up a step when you need more automations, more campaigns or more sends. Monthly prices with annual billing, VAT excluded.
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Step 1
Free
€0 per month
—
runs per month
To get started
- Chat agent and voice agent
- Trials with no expiry
- Automations and campaigns from Starter
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Step 2
Starter
€39 per month
5,000
runs per month
On top, you unlock
- 5 automations
- 5 campaigns, WhatsApp only
- 1,000 sends per month
- API and webhooks
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Step 3
Pro Recommended
€99 per month
15,000
runs per month
On top, you unlock
- 25 automations
- 10 campaigns
- 5,000 sends per month
- Call campaigns
- 2 simultaneous outbound calls
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Step 4
Business
€249 per month
50,000
runs per month
On top, you unlock
- Unlimited automations
- 25 campaigns
- 25,000 sends per month
- 8 simultaneous outbound calls
Campaigns on WhatsApp only in Starter, with calls from Pro. With monthly billing: Starter €49, Pro €119, Business €299.
Frequently asked questions
Automations, campaigns, channels and consent: quick answers to what people ask us before they start.
What’s the difference between an automation and a campaign?
An automation starts on its own after an event, for example when a call ends. A campaign is a send you schedule to a list of contacts, on the days and at the times you choose.
Which channels can I run campaigns on?
On WhatsApp and with the voice agent. On the Starter plan campaigns are WhatsApp only; outbound calls are available from the Pro plan.
Can I contact anyone?
No: campaigns only go to people who have given you their consent. For WhatsApp you confirm it before starting the campaign, and blocked contacts are always excluded. For promotional calls in Italy you must also respect the Public Opt-out Register (Registro pubblico delle opposizioni).
What if the contact doesn’t answer?
The campaign tries again on its own, up to 5 attempts, only on the days and in the time slots you chose. If minutes or sends run out it pauses, and it starts again when you add more.
Who answers when the customer replies?
The AI agent, with your business information. If a person is needed, it hands the conversation over to your team.
What counts as a run or a send?
Every time an automation starts counts as one run; every contact reached by a campaign counts as one send. How many you get each month depends on the plan: 50,000 runs and 25,000 sends on Business.
Do WhatsApp messages cost extra?
Yes: on top of your plan, Meta charges for template messages, such as campaign ones, based on the recipient’s country. You pay them directly to Meta through your WhatsApp Business account.
Can I connect my CRM?
Yes: with API and webhooks, from the Starter plan, automations update your CRM or management software with the data collected. You can also import contacts from Excel or CSV.
Your customers, contacted again.
Without picking up the phone.
Create your first automation and put it to the test. Start for free, no credit card required.
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01
Create your account
Start on the Free plan, free forever.
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02
Pick an event or a list
Available from the Starter plan.
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03
Publish
From then on the AI takes care of it.