Italiano
EnglishChat agent
The AI chatbot that answers your customers, day and night
Not a chatbot with canned replies: an AI agent that answers with your business info on your website, WhatsApp, Instagram and Messenger. If a person is needed, the chat goes to your team.
Used by 150+ companies - 3 Website
- 12 WhatsApp
- 7 Instagram
- 5 Messenger
One inbox
Bianchi Bakery · 4 channels
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Marco R.
Yes, we’re open on Sundays from 7:30…
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Laura Bianchi
Sure Laura, two loaves set aside…
- For Sara
Giulia
I’ll pass you to Sara, who handles orders…
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Tom W.
Yes, on Sundays we’re open from 7:30…
Summary for Sara
Cake for 12 people, Saturday. Flavour and price to confirm.
Our platform is used regularly by more than 150 companies
What the chat agent does for your business
From everyday questions to sales: it works on the channels where your customers already message you.
Store assistant
Online · website
Customer: Do you ship abroad?
Agent: Yes, we ship across the European Union in 3–5 business days. Which country should we deliver your order to?
Customer: To France
Agent: Shipping to France costs €9.90 and is free on orders over €79.
Website
Customer support
Instant, accurate answers about opening hours, services, shipping and returns, at any hour.
- Learns from your website, documents and FAQs
- Replies in the customer’s language, in over 80 languages
- From the Starter plan, it rereads your website every week
Solare Rossi · WhatsApp
Online
Customer: I’d like a quote for a solar panel system.
Agent: Happy to help! What’s your name and which email address can we write to?
Customer: Anna Ferri, anna@example.com
Agent: Thanks Anna, I’ve saved your details: the team will write to you about the quote.
Contact saved
Name and email · Quotes list
WhatsApp
Collect leads
Asks the right questions, collects names and contact details, and you’ll find them all in the dashboard.
- A contact is saved with a name and a phone number or email
- You decide which information to collect
- The AI puts every contact in the right list
Bottega Verdi · Instagram
Online
Customer: I’m looking for a cream for dry skin, what do you recommend?
Agent: I recommend the cream with hyaluronic acid and glycerin: it’s ideal for dry skin. Would you like the link to order it?
Customer: Yes, thanks!
Agent: Here it is. Shipping is free on orders over €79.
Instagram
Recommend and sell
Helps customers choose the right product and guides them all the way to purchase.
- On your website, WhatsApp, Instagram and Messenger
- Knows your products from the pages of your website
- Hands the chat over to your team when a person is needed
Studio Verdi
Online · website
Customer: Are you open on Saturdays?
Agent: Yes, on Saturday mornings from 9 am to 1 pm. Would you like me to book you an appointment?
Customer: Saturday at 10
Agent: Done: we’ll see you on Saturday at 10:00.
Appointment
Saturday · 10:00
Website
Book appointments
Takes the request and books it in your calendar: Google Calendar, Cal.com or Calendly.
- Connects to Google Calendar, Cal.com or Calendly
- With automations, the confirmation goes out on WhatsApp
- The request is saved in the customer’s profile
AI documentation
Online
Customer: How do I reverse an electronic invoice?
Agent: Here are the steps: first find the invoice in your management software, then issue a credit note…
Customer: And what if I’ve already sent it to the customer?
Laura from support joined the chat
Website
Technical support
Answers using manuals and technical sheets, and passes the most complex cases to your team.
- Upload manuals in PDF, Word and TXT
- Up to 100 million characters of knowledge per agent
- An operator takes over and then hands the chat back to the AI
Internal assistant
Online · shared link
Customer: How many days does the customer have to return an item?
Agent: The customer has 30 days to return it: I’ll explain how in two steps.
Source
Terms of sale.pdf
Shared link
Company documents
Makes your documents easy to consult: whoever asks finds the answer without searching for it.
- All your sources on a single page, with the status of each one
- Share the agent with a link, even password-protected
- With your own OpenAI key, messages are unlimited
When needed, your team steps in.
The agent recognises when a request needs a person and hands over the conversation, with the summary already prepared.
- From Starter
Take over and hand back
The operator joins in real time, then hands the chat back to the AI.
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The customer asks for it
From the widget the customer asks for a person and the team gets an email alert.
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Filters by status
Chats handled by the AI, by an operator or waiting for an operator.
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Internal notes
Notes between colleagues inside the conversation, invisible to the customer.
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Quick replies
Press “/” and insert a ready-made reply.
- From Starter
Photos, documents and voice notes
Customers send them in the chat; voice notes are transcribed with your OpenAI key.
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Block abusive users
Numbers and users blocked across all channels.
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Export whenever you like
Contacts and conversations in CSV or JSON.
Drag in a file, it learns
Upload price lists, manuals and terms of sale, paste your website link or write the text yourself. That’s where the agent gets the answers for your customers.
- PDF, Word and TXT documents
- Website pages, even from the sitemap
- FAQs and free text written by you
Drag your files here
PDF, DOC, DOCX and TXT
Source added
Price list 2026.pdf · ready
What do our customers think?
I was surprised by how simple the platform is: in just thirty minutes I was able to train and publish my first chatbot on my website. It’s an extremely useful tool!
The Supportfast team built a chatbot for my business and, although I was sceptical at first, I have to admit I was extremely happy with the final result. They did an outstanding job.
Great product: we use the AI receptionist to answer our customers’ calls. It immediately understands what they need and sends us a summary, so when we call them back we already know what to talk about.
We first built an AI sales assistant able to present my company’s information and products to my potential customers. The result was amazing, so we also started developing a technical support chatbot for my electric boats.
Agents and messages in every plan
Move up a step when you need more channels, more agents or more messages. Monthly prices billed annually, VAT excluded.
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Step 1
Free
€0 per month
50
AI messages per month
To get started
- Chat agent on your website
- Widget with your colors
- Unlimited messages with your OpenAI key
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Step 2
Starter
€39 per month
2,000
AI messages per month
You also unlock
- WhatsApp, Instagram and Messenger
- Handover to an operator
- Images and files in chat
- Website re-read every week
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Step 3
Pro Recommended
€99 per month
6,000
AI messages per month
You also unlock
- 5 chat agents
- 60 million characters per agent
- Incoming emails, coming soon
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Step 4
Business
€249 per month
18,000
AI messages per month
You also unlock
- 15 chat agents
- 100 million characters per agent
With your OpenAI key, messages are unlimited on every plan. 1,000 extra messages: €12 per month.
Questions about the chat agent
Installation, content, channels, languages and handover to your team: quick answers before you start.
How do I add the agent to my website?
You copy the script from the Share section and paste it into your website’s code: one line is all it takes. For WordPress and Shopify you’ll find the steps in the guide. If you like, in Settings you can restrict the widget to your website’s domain.
What content does it learn from?
From PDF, Word (.docx) and TXT documents, from the FAQs and texts you write, and from your website pages, even via the sitemap. From Starter it re-reads your website on its own every week, from Pro every day, so its answers stay up to date.
Does it work on WhatsApp, Instagram and Messenger too?
Yes, from the Starter plan: the same agent answers on your website and on social channels, and you find all conversations in one place. On WhatsApp you connect your WhatsApp Business account and the number can stay on the app as well. Meta may charge its own fees for WhatsApp messages, separately from your plan.
Can I step into a chat myself?
Yes, from the Starter plan. Take over a conversation whenever you want, then hand it back to the AI. Customers can also ask for an operator from the widget: you get an email alert, and for each colleague you choose whether they’re available always, only during office hours or only outside them.
Can I give the agent instructions?
Yes: you edit its base instructions, name, personality and response rules.
Which languages does it answer in?
In over 80 languages: it understands the customer’s language and replies in the same one, with nothing to set up.
What counts as a message?
Every AI-generated reply, on any channel, counts as one message. When they run out you add 1,000 messages for €12; with your own OpenAI key, messages have no limit.
They write to you. The AI answers.
Create your chat agent and put it to the test with your customers. Start for free, no credit card required.
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01
Create your account
The Free plan is free forever.
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02
Teach it your business
Your website, documents and FAQs: the agent learns.
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03
Put it online
One line of code on your website; from the Starter plan, WhatsApp, Instagram and Messenger too.