Voice agent
The AI receptionist that answers your phone when you can’t
Like a virtual receptionist who never clocks off: it greets callers, works out what they need, takes their details, books the appointment or puts the call through to your team.
Giulia
Verdi · on call 01:24
Perfect, you’re booked for Thursday at 3:00 PM. I’ll send you the summary on WhatsApp.
Setup
Giulia is ready
- Voice and language Italian, friendly
- What it knows From example.com
- Rules Quotes go to Marco
- Calendar Google Calendar
- Number +39 045 ··· ··12
Our platform is used regularly by more than 150 companies
It talks like a member of your team
Choose from several Italian and multilingual voices, or give the agent the voice of a real person: you can clone it with the Custom voice add-on.
- Adjustable speaking speed, tone and interruption sensitivity
- Ambient sound, opening greeting and phone keypad tones (DTMF)
- A vocabulary with the terms of your industry
- Speaks and understands more than 25 languages
Learning your receptionist’s voice…
Or pick a ready-made voice
-
Beatrice
Italian, female
-
Italian voices
Several voices
-
Multilingual
For calls abroad
Where the voice agent makes the difference
The calls that cost you time, or customers, today become automatic. Pick a case and see what happens.
Inbound · calendar
Bookings and appointments
It takes bookings over the phone and writes them straight into your calendar.
What you get
- Checks free slots while the customer is on the line
- Books on Google Calendar, Cal.com or Calendly
- With automations, the confirmation goes out on WhatsApp
Call in progress
LiveI’d like to book a site visit for Thursday.
On Thursday I have 10:30 am or 3:00 pm. Which do you prefer?
Appointment
Thursday · 3:00 pm
Inbound · 24/7
First-line support
It answers the usual questions and only passes your team the requests that need a person.
What you get
- Answers with information from your website and FAQs
- Over 25 languages: it carries on in the caller’s language
- Transfers to the right person, in the cases and at the times you choose
Call in progress
LiveHow late are you open today?
We’re open until 7:00 pm today. Can I help with anything else?
If a person is needed
Transfers to the right colleague
Inbound · evenings and weekends
After hours and weekends
When the office is closed the phone still gets answered, and in the morning you find everything summarised.
What you get
- Different greetings depending on your opening hours
- Recording, transcript and summary of every call
- Summary email at the end of the call
Incoming call
9:04 pm · the agent answers
Transcript
Ready and summarised
Summary sent to the team
Waiting for you in the morning
Outbound · from Pro
Reminders and confirmations
It calls customers to remind them of an appointment or confirm an order, and cuts no-shows.
What you get
- Calls on the days and at the times you choose
- Recognises voicemail and leaves a message
- Up to 5 attempts if they don’t answer
Outbound call
Attempt
2 of 3
Just a reminder about your appointment tomorrow at 3:00 pm. Can you confirm?
Yes, confirmed. Thanks!
Inbound
Qualifying enquiries
It asks the right questions and only passes you contacts with the details you need to call them back.
What you get
- Collects name, contact details and the reason for the call
- You decide which data to extract from the conversation
- With a webhook the data lands in your CRM
Call record
Name Laura Bianchi
Reason System inspection
When Thursday afternoon
Sent to CRM via webhook
Outbound · from Pro
Call-back campaigns
It calls back your customer lists with a voice campaign, on the days and at the times you choose.
What you get
- Calls a whole list, only people who have given consent
- Several calls at once, within your plan’s limit
- Outcome of every contact in the dashboard
Annual check-up call-back
In progressList To call back
Hours Mon–Fri · 9:30 am–12:30 pm
Simultaneous calls 2
Attempts Up to 3, every 2 hours
It rings on the number you choose
Start with a number bought on the platform, or connect the one your customers already know.
-
Purchased number
From StarterIn the country you choose. Ready-made, it receives calls right away; registered to you, it receives and makes calls.
-
SIP line
From ProThe number or phone system you already have, with Twilio or Telnyx.
-
Your number
From ProVerified by SMS or with a call, for outgoing calls only.
Incoming call
+39 333 •••• 581
to +39 02 •••• 4127 · Purchased number
Giulia, voice agent, is answering
What do our customers think?
I was surprised by how simple the platform is: in just thirty minutes I was able to train and publish my first chatbot on my website. It’s an extremely useful tool!
The Supportfast team built a chatbot for my business and, although I was sceptical at first, I have to admit I was extremely happy with the final result. They did an outstanding job.
Great product: we use the AI receptionist to answer our customers’ calls. It immediately understands what they need and sends us a summary, so when we call them back we already know what to talk about.
We first built an AI sales assistant able to present my company’s information and products to my potential customers. The result was amazing, so we also started developing a technical support chatbot for my electric boats.
Minutes and agents in every plan
Move up a step when you need more minutes, more agents or more calls at once. Monthly prices with annual billing, VAT excluded.
-
Step 1
Free
€0 per month
15
trial minutes per month
To get started
- 1 voice agent
- Test calls from the browser
- No expiry
-
Step 2
Starter
€39 per month
150
minutes per month
It also unlocks
- 2 voice agents
- 1 number included
- Extra minute at €0.20
-
Step 3
Pro Recommended
€99 per month
500
minutes per month
It also unlocks
- 5 voice agents
- 2 simultaneous calls
- Outbound calls
- Use your own number, SIP line
- Extra minute at €0.18
-
Step 4
Business
€249 per month
1,500
minutes per month
It also unlocks
- 15 voice agents
- 8 simultaneous calls
- 2 numbers included
- Extra minute at €0.15
On outbound calls, 1 minute counts as 1.5. Each extra number: €7 per month. With monthly billing: Starter €49, Pro €119, Business €299.
Questions about the voice agent
Trial, number, handover to your team, appointments and recordings: quick answers before you start.
Can I try it for free?
Yes. The Free plan includes 1 voice agent and 15 call minutes a month: you try it from your browser, with no number and no credit card. Once you connect a number, you can test it on the phone too.
Do callers know they’re talking to an AI?
Yes, and rightly so: since 2 August 2026 the EU AI Act requires callers to be told clearly. The agent says so in its opening greeting, which you write and can make non-interruptible, so the caller always hears it.
Can I keep my phone number?
Yes, from the Pro plan: you connect the line or phone system you already have via SIP, with Twilio, Telnyx or another provider, and customers call the same number as always. If you only need it for outbound calls, you verify your number by SMS or with a call. From Starter you can also buy a new number, in Italy and 11 other countries.
Can the agent transfer the call to a person?
Yes, from the Starter plan. You write in plain words when to transfer the call, for example “when the customer asks for a quote”, and for each colleague you choose whether they’re available always, only during office hours or only outside them. If the colleague doesn’t answer, the agent picks the conversation back up.
Can it book appointments during the call?
Yes, from the Starter plan. With Google Calendar, Cal.com or Calendly it sees the free slots and books the appointment while talking to the customer. With Calendly’s free plan the agent can’t book.
How many calls can it handle at the same time?
It depends on the plan: one at a time on the Free and Starter plans, 2 on Pro, 8 on Business and up to 20 on the Whitelabel plans.
Are calls recorded?
Yes, if you turn recording on: every call is recorded and transcribed and stays available for 30 days on Starter, 90 on Pro and 24 months on Business. With consent-based recording, if the caller doesn’t agree the audio isn’t saved and only the transcript remains.
What happens when I run out of minutes?
Add a pack of 100 minutes at your plan’s per-minute price: €0.20 on Starter, €0.18 on Pro, €0.15 on Business. With automatic purchase it’s added on its own, and a call in progress isn’t cut off. On outbound calls, 1 minute counts as 1.5.
The phone rings. The AI answers.
Create your voice agent and put it to the test on your calls. Start for free, no credit card required.
-
01
Create your account
Free, no credit card required.
-
02
Teach it your business
Your website and your FAQs: the agent learns.
-
03
Put it live
Test it from the browser first, then connect a number.