SupportFast SupportFast Guide

Welcome to SupportFast

Set up your AI agents and put them to work: they answer your customers in chat and on the phone, at any hour, and hand the conversation to someone on your team when needed.

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The Dashboard of a chat agent in the SupportFast console: conversations, messages, contacts and conversations by channel over the last 30 days.

This guide takes you from your first agent online to every feature of the console: channels, phone, contacts, campaigns, automations, team and subscription. If you're short on time, start from Your first chat agent: with about 20 minutes of work, plus the time training takes, you have an agent that answers on your website.

The console, the web application where you set everything up, opens at app.supportfast.ai. It is organized in three levels: account, workspaces and elements. We explain them in How SupportFast works.

Video: SupportFast in two minutes AC-01A tour of the console: a workspace, a chat agent that answers on the website and on WhatsApp, a voice agent that answers the phone, the conversations inbox.

#The documentation

Each area of the console has its own section, with the pages you'll need most. What your plan includes is in Plans, quotas and usage; your team with roles and permissions is in Team, roles and permissions; payments and this month's usage are in Subscription and payments.

Chat agentAnswers in writing on your website, WhatsApp, Instagram and Messenger, and learns from your website, documents and FAQs. Voice agentAnswers the phone day and night, books appointments and transfers the call to the right teammate. On the plans that include it, it makes calls for you. TelephonyThe agent's number: a platform number or your PBX with a SIP line. With call forwarding, the number you already use sends its calls to the agent's number. WhatsApp and social mediaWhatsApp, Instagram and Messenger connected to the workspace, with WhatsApp templates. WebsiteThe chat widget on your website, including WordPress and Shopify. ConversationsEvery agent's chats, from all channels. Step in yourself with live chat when needed. ContactsYour customer contact book, built automatically, with lists and import from Excel or CSV. CampaignsWhatsApp messages or calls to a list of contacts, on the days and at the times you choose. AutomationsFlows that start by themselves after an event: a message, an email, a call. CalendarsGoogle Calendar, Calendly and Cal.com: the voice agent books appointments during the call. WorkspaceThe workspaces where you organize your work, with the languages, opening hours and settings shared by their agents. White LabelFor agencies and consultants: the platform with your brand, your domain and your clients.

#What you need

  • A computer. You use the console in a computer's browser, not on your phone.
  • Your company's information. Your website address, your documents (PDF, DOCX, TXT) and the answers to the questions you're asked most often: this is the material the agent learns from.
  • For WhatsApp, Instagram and Messenger, a Meta account with admin access to your business. The details are in WhatsApp: connecting your number.
  • For the voice agent, a phone number: see Connecting your phone: the options.

#Need help?

Search the guide with Ctrl + K (on a Mac ⌘ + K), or start from the symptom: each common problem has its cause, what to do and how to check. In the console, the same shortcut opens the search for the workspace's elements: see The console at a glance.

TroubleshootingSix checks that solve many cases, then the page for your problem. Frequently asked questionsShort answers to the most common questions, with a link to the right page. Support and contactsFirst the guide, then email, or a call with our team.