Team

With the Whitelabel plan, you can grant access to your customized platform to clients and collaborators, allowing them to:

• Manage their own chatbots
• View conversation statistics
• Use the Live Chat as human agents

To learn how to manage users, refer to the dedicated guide for the Users section.

In the Whitelabel context, it’s not mandatory to create a user account for every client you provide a chatbot to. Access is optional and can be granted only when needed, for example:

• To let the client independently edit their chatbot
• To provide access to conversation statistics
• To allow the client to reply in real time as a human agent

You have full flexibility in managing access:

• If a client has multiple chatbots, you can assign them all to a single user with centralized access.
• If the client needs multiple separate logins, perhaps with different permissions for members of their team, you can create multiple users, each linked to one or more chatbots.

Please note that, both on Supportfast and on your Whitelabel platform, a user associated with a specific email address cannot be logged in from multiple devices at the same time.