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Instagram Integration Guide

Contents

Integrating Instagram with Supportfast enables your chatbot to autonomously respond to messages received on your Instagram page. You can view all conversations and individual messages in your chatbot’s “Statistics” section. Additionally, you have the option to intervene in the conversation as a human operator, allowing you to respond to Instagram messages directly from Supportfast. This guide outlines the necessary steps to connect your chatbot to Instagram, ensuring smooth and effective interactions with customers.

Requirements Needed:

You will need the following:

  • A Professional Instagram Account.
  • A Facebook Page linked to that account.

White Label Case

Even for Whitelabel plans, Instagram configuration must be done within Supportfast, by an administrator-level user. The Instagram page will be connected to Supportfast’s Meta app, but the setup phase is the only time our brand will be visible.

You will need Facebook access to manage your client’s Instagram page, and you can get it in two ways:

  • Ask the client for credentials (email and password) for access
  • use your own Facebook account and get invited onto the client’s Business Manager

Connecting to Instagram

1: Go to your professional account’s Instagram page settings. Under “How others can interact with you,” select Messages and responses to stories > Message controls > Allow message access.

2: Open your dashboard on Supportfast and select a chatbot.

3: Navigate to the Integrations tab and click on Integrate

4: Log in with the Facebook account that controls the Facebook Page, the Business Manager, and the Instagram account you wish to link to.

5: Choose the Facebook Page linked to your Instagram account.

6: Select the Business Manager associated with your Instagram page.

7: Select the Instagram Page you want to integrate.

8: Click Save and wait for the integration to complete.

9: Your integration will be completed successfully.

10: When a user posts to your Instragram page your AI Chatbot will automatically respond and you can view all posts within the statistics tab.

Human-operated management:

This feature allows you to take control of conversations at any time to stop chatbot responses and allow a human operator to send messages manually.

  • 1: Go to the Statistics section of your chatbot.
  • 2: Select a chat you wish to take manual control of.
  • 3: In the lower right corner, click Take Control to manually manage this chat. You will be able to send messages and receive responses from users. Once you are done, simply click Quit to let the chatbot handle the next interactions.