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Plans

Contents

https://app.supportfast.ai/account/?tab=plans

Supportfast offers two main categories of subscription:

  • Standard Plans (Lite and Pro)
  • Whitelabel Plan

Subscribing to a paid plan unlocks all features of the platform and chatbots. The only difference between plans lies in usage limits, such as the number of available chatbots and users.

Standard Plans (Lite and Pro)

These plans are designed for businesses and professionals who want to use chatbots for their own company or professional purposes. The choice between Lite and Pro depends solely on the required resources, as both offer the same features.

Whitelabel Plan

The Whitelabel Plan is designed for those who want to resell the Supportfast software as if it were their own product. It includes all the features of the Pro Plan, plus:

  • A fully customized platform with your own branding
  • Dedicated hosting on your personal domain
  • Unlimited Supportfast AI Chatbots
  • Unlimited messages using your OpenAI API key

This solution is ideal for anyone looking to offer custom chatbot services, adding a new offering to their portfolio through a ready-made and proven tool under their own brand.

Addons

After subscribing to one of the main subscription plans, you can enhance your plan’s capabilities by purchasing our addons. Some addons may already be included in your current plan.

Here is the list of available addons:

  • Singolo Chatbot – Adds one additional chatbot to your account.
  • Brand Removal – Removes the Supportfast branding from all your current and future chatbots.
  • Add Operators – Adds new users to your account, giving your collaborators or clients access to the platform.
  • Add 1000 Messages – Adds 1,000 extra monthly messages to your subscription. This is useful if you’re not using a personal OpenAI key for unlimited messaging.

Purchasing an addon generates a separate subscription with its own monthly or annual billing cycle, independent of your main subscription. You can view the list of purchased addons in your Account section, at the bottom under Subscription.

How to Purchase

Subscription plans can be purchased with either a monthly or annual billing cycle. Supportfast accepts the following payment methods:

  • Credit/Debit Card
  • PayPal

Purchasing a Subscription Plan

To purchase a main subscription plan, follow these steps:

  • Go to the Subscription Plans page and select your preferred plan.
  • Fill in your billing information, if you haven’t already.
  • Proceed with the purchase: you will be redirected to Stripe’s secure payment page, where you can enter your payment details and confirm the order.

Upgrading to a Higher Plan

If you want to upgrade your subscription (e.g., from Lite to Pro, or from Pro to Whitelabel):

  • Select the new plan you wish to switch to.
  • You will be asked to pay the difference between your current plan and the new one.
  • Confirm the purchase: the upgrade will be handled directly within the platform, without redirecting you to an external page.

Purchasing an Addon

To purchase an Addon, you must already have an active subscription to one of the main plans: Lite, Pro, or Whitelabel. To proceed with the Addon purchase:

  • Select the desired addon.
  • Choose the quantity, if applicable.
  • Proceed with activation: you will be redirected to Stripe’s secure payment page to complete the purchase.

Managing Renewals

In the Subscription tab of your Account, you can view the renewal date of your main subscription plan. Scrolling down, you’ll see the list of purchased Addons, along with the renewal date for each one.

Modifying or Canceling a Subscription

By clicking on “Manage Subscription”, you will be redirected to the management page, where you can:

  • View your active subscriptions and related charges.
  • Cancel your main subscription or any addon.

If you cancel the main plan, all associated addons will also be automatically canceled. After the paid period expires, your account will automatically switch to the Freemium plan. You won’t lose any chatbot data, but the limitations of the Freemium plan will apply.

Payment Error

Sometimes, a purchase or renewal may result in a payment error, often due to insufficient funds on the selected payment method. To resolve the issue and retry the payment, follow these steps:

  • Access the list of invoices: Invoice Management.
  • Locate the failed invoice and click the “Pay”
  • Update your payment method if needed, and retry the payment.

If a subscription payment fails, the system will attempt to process the payment up to 3 times, with 24-hour intervals between each attempt. If the payment is successful, the subscription will continue as normal. If the payment is not collected after three attempts, the subscription will be automatically canceled and your account will switch to the Freemium plan.