Instagram - Supportfast.ai

Guida Integrazione Instagram

Integrare Instagram con Supportfast consente al tuo chatbot di rispondere in autonomia ai messaggi ricevuti dalla tua pagina Instagram. Potrai vedere tutte le conversazioni e singoli messaggi dalle “Statistiche” del tuo chatbot. Avrai anche la possibilità di intervenire nella conversazione come operatore umano per rispondere ai messaggi di Instagram direttamente da Supportfast. Questa guida ti spiegherà i passaggi necessari per connettere il tuo chatbot a Instagram, assicurando interazioni fluide ed efficaci con i clienti.

Requisiti Necessari

Avrai bisogno di quanto segue:

Un Account Professionale Instagram.
Una Pagina Facebook collegata a tale account.

Caso Whitelabel

Anche per i piani Whitelabel, la configurazione Instagram deve avvenire all’interno di Supportfast, da un utente di livello amministratore. La pagina Instagram verrà connessa all’app Meta di Supportfast, ma la fase di configurazione è l’unico momento in cui sarà visibile il nostro brand.

Avrai bisogno dell’accesso a Facebook per gestire la pagina Instagram del tuo cliente, e puoi ottenerlo in due modi:

Chiedere al cliente le credenziali (email e password) per l’accesso
usare un tuo account Facebook e farti invitare sul Business Manager del cliente

Connessione a Instagram

1: Vai alle impostazioni della pagina Instagram del tuo account professionale. Sotto “Come gli altri possono interagire con te”, seleziona Messaggi e risposte alle storie > Controlli dei messaggi > Consenti l’accesso ai messaggi.

2: Apri la tua dashboard su Supportfast e seleziona un chatbot.

3: Naviga nella scheda Integrazioni e clicca su Integra

4: Esegui l’accesso con l’account Facebook che controlla la pagina Facebook, il Business Manager e l’account Instagram che desideri collegare

5: Scegli la Pagina Facebook collegata al tuo account Instagram.

6: Seleziona il Business Manager associato alla tua pagina Instagram.

7: Seleziona la pagine Instagram da integrare.

8: Fai clic su Salva e attendi che l’integrazione sia completa.

9: La tua integrazione sarà completata con successo.

10: Quando un utente scriverà alla tua pagina Instragram il tuo Chatbot AI risponderà in automatico e potrai visualizzare tutti i messaggi all’interno della scheda statistiche.

Gestione con operatore umano

Questa funzione ti consente di prendere il controllo delle conversazioni in qualsiasi momento, per stoppare le risposte del chatbot e consentire ad un operatore umano di inviare messaggi manualmente.

1: Vai nella sezione Statistiche del tuo chatbot.
2: Seleziona una chat di cui desideri prendere il controllo manuale.
3: In basso a destra fai click su Prendi il Controllo per gestire manualmente questa chat. Potrai inviare messaggi e ricevere le risposte degli utenti. Una volta terminato, ti basterà cliccare su Abbandona per lasciare al chatbot le prossime interazioni.

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SupportFast

Guida Utente

White Label

Integrazioni

OpenAI API Key

Integrazioni

Guida Integrazione Instagram

Requisiti Necessari

Caso Whitelabel

Connessione a Instagram

Gestione con operatore umano

Contenuti

Primi passi

Chatbot

Account

White Label

Integrazioni

OpenAI API Key