Each Supportfast account is linked to a Subscription—either free or paid—which determines the available features and usage limits of the platform. Depending on the subscription plan you choose, you’ll have access to different usage metrics, such as the number of chatbots, knowledge base capacity, and access to advanced features.

In the Subscription tab, you can view your Current Plan along with its renewal details. You’ll also find an overview of your current usage metrics and the corresponding limits based on your active subscription.

Supportfast’s features and usage limits vary depending on the selected subscription plan. Below are the main metrics that differentiate the plans:

• Number of Chatbots: how many chatbots you can create and manage within your account.
• Number of Users: the number of people (clients or collaborators) you can grant access to the platform.
• Number of AI Tools: how many AI Tools you can assign to each chatbot to build advanced AI functionalities.
• Messages included per month: the total number of user-chatbot interactions available each month. Each message counts as one chatbot response to a user input.
• Chatbot training capacity: the maximum number of characters you can include in documents and information used to train your chatbot..
• Number of training links: the maximum number of website URLs you can scan for training content per chatbot.
• Available integrations: he ability to connect your chatbot with your website, WhatsApp, social media, APIs, and other platforms.
• Live Chat with human agent: option to involve a human operator in conversations managed by the chatbot.
• Advanced analytics: enhanced tracking and analysis of your chatbot conversation data.
• Contact collection: feature to collect user data via Contact Forms during interactions.
• Priority support: fast email support available to users on advanced plans.