Add-ons and automatic purchase

An add-on is an addition to your plan that you pay for every month: it starts right away and renews until you cancel it. Automatic purchase, instead, buys by itself, one time only, an extra amount of messages, minutes, runs or sends: in this guide we call it an automatic purchase pack, and it's valid until the end of the month.

In the console, the add-on and the automatic purchase pack have the same name, for example “Message pack”, and the same amount. What changes is how long they last and how you pay for them:

#The available add-ons

The amount and price of each add-on are written on its card, in Account › Plans, in the “Extra add-ons” section. If an add-on is already active, the card shows how many you have, for example “×2 active”.

The add-ons your plan already covers appear in the “Add-ons already included in your plan” band, with “Included” or “Unlimited” instead of the price. For example, on White Label plans the “Powered by” is already removed.

#Buying an add-on

1. Choose the add-on

   In AccountPlans, in the “Extra add-ons” section, press Add on the card. You can also start from Account › Subscription: Add add-on opens all the cards, Add more only the card of an add-on you already have.

2. Check your usage

   The “Buy add-ons” window shows how much you use today compared with your limit. You buy one add-on at a time.

3. Choose the quantity

   Set the quantity, from 1 to 100 per purchase. The summary shows “Subtotal” and “Total” per month.

4. Pay

   Press Proceed to payment. The payment page opens: you pay by credit or debit card.

How to check. You go back to Account › Subscription and the add-on appears in “Active add-ons”, with the limit already higher. For messages, minutes, runs and sends, “… of which from add-ons” appears on the usage card. For a resource, the card in “What the plan includes” shows the new maximum.

#The purchase rules

• Today you pay the full amount, with no calculation on the days left. The add-on renews every month on the purchase date, until you cancel it.
• Quotas, instead, are counted by calendar month, from the first to the last day (see How usage is counted). The add-on amount is added in full to the month you buy it in and to every following month, as long as it stays active.
• If you buy an add-on you already have again, a second row is created, with its own quantity and its own renewal date.
• If you change plan, from the next renewal the “Minute pack” add-on costs the same as on the new plan.

#Viewing and managing active add-ons

In Account › Subscription, in the “Active add-ons” section, each add-on has a card with:

• the name and quantity, for example “Message pack ×2”;
• how much each unit brings and the price per month;
• the date of the next charge, “Next charge on …”;
• the Add more button;
• the red “Payment failed” label, if the last charge didn't go through.

At the top right, “Add-ons total” adds up the month's spending, automatic purchases included. At the bottom, “See all add-ons in Plans” takes you to the full list.

#Cancelling an add-on

You cancel an add-on from the payment portal: press Manage Subscription in Account › Subscription and choose to cancel. Each add-on is a subscription of its own, separate from the plan's. If you can't find the option, write to us at info@supportfast.ai.

When an add-on ends, its amount leaves the limit right away, even mid-month, and the extra resources, such as the added agent, go on forced pause. If you cancel the plan, all add-ons also close when it expires.

#Automatic purchase

With automatic purchase turned on, the pack is bought by itself when what's left of the month's quota drops below a threshold: 50 AI messages, 5 minutes, 250 runs or 50 sends. If the quota runs out sooner, for example with a lot of usage at the same moment, the system tries to buy it at that moment.

• The automatic purchase pack is valid until the end of the month it's bought in and doesn't renew.
• Packs are bought one at a time, at most 5 per type in a month.
• Each purchase has its own invoice, separate from the plan's and charged right away to the card on file. The account owner gets an email.
• By default, automatic purchase is off.

#Turning it on or off

1. Find the box

   Open AccountSubscription and scroll down to “Active add-ons”. The box is called “Automatic add-on purchase”.

2. Turn on the switch

   The setting is saved right away, without confirmation: “Automatic purchases enabled” appears.

To stop it, turn off the switch: “Automatic purchases disabled” appears.

#The month's automatic purchases

In Subscription you find the list of the month's automatic purchases, with status and invoice.

#If an automatic payment fails

If the card refuses the charge, the pack isn't added and the usage that triggered it stops at the plan's limit. Automatic purchases stop for 24 hours, or until you change the card or pay that invoice. In the box you read “Automatic purchases paused until … because of a failed payment.” and the owner gets an email.

What to do. Change the payment card with Manage Subscription: automatic purchases start again right away.

#Add-on or automatic purchase?

#See also